Junior support Engineer
•Deploying and managing VMs using ESXI (Redhat and Windows)
•Provided end-user support, managing and responding to IT requests from staff via our ServiceDesk system
•Perform system installation, configuration and monitoring of hardware and software (cloud, on-premise, SaaS)
•Maintained the day-to-day and operation of business systems including updating, patching and cyber-security
•Network Management and configuration
•Assisted in security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
•Administrated Office 365 (configuring mailboxes, distribution groups, calendar permissions etc)
•Administrated Active Directory (Creating new users, processing leavers, resetting passwords etc.)
IT Technician
• Providing 1st Line support within the technical and hardware environment using a ticketing system to assign tasks.
• Respond to requests from computer users regarding hardware, software, or network connection problems or questions and resolve problems or provide “how-to” instructions
• Carrying out user administration and set up, User accounts & Computers (Creating & Managing User / Computer Accounts, Managing Account Memberships, Resetting Passwords, Managing Google OU Structure)
• Windows 10 (Installation / Configuration, Joining Workstation to a Cloud Domain)
• Mac OS (Installation / Configuration, Joining Macbooks to Jamf Cloud Domain)
• Management of Mobile Devices and setting up MDM tools
• Helpdesk administration tasks such as new starters, laptop loans, set up user accounts
• PC/Laptop Windows 10 and chromium builds/configuration and program upgrades
• Logging, tracking, and resolving incidents and service requests, and advice users of the ongoing status of their request when necessary; and update and revise reference materials and work procedures
• Review records to check hardware/software inventory, update service calls, and verify or modify user identification records; and ensure that all work carried out is documented and clearly understandable
• Processing of/or movement of equipment as required for buffer stock and logistics purposes, adhering to correct procedures
• Assists with the routine day-to-day communication between the team and internal users, working through any user issues to resolve incidents concerning desktop hardware faults, diagnose fix, or replace existing hardware issues.
• Working as part of a wider team, manage and complete tasks whilst working